Olympia Entertainment’s group policies are
here to make your ticket purchasing easy, convenient, fast and effective. Some
of our policies are set by the needs and requests of the events that play in
our venues. Others are set by the theater and Olympia Entertainment so that
we can provide the best service to everyone.
Our Mission: Olympia Entertainment is dedicated to creating
extraordinary and memorable entertainment experiences. We work together to maintain
premier venues with an atmosphere of fun, creativity and elegance.
General Contact Information Olympia Entertainment’s Group Sales Division
is located in
The Fox Theatre Office Building, attached to the Fox Theatre.
Office Hours:
Monday – Friday: 9 a.m. - 5:30 p.m., except Mondays 3:30 p.m. –
4:30 p.m.
Phone: 313-471-3099
Fax: 313-471-3599
Email: group.sales@olyent.com
Paid tickets will be mailed if it is at least two weeks
prior to the show. Paid tickets can also be picked up in person at the will
call for the various venues. BOX OFFICE HOURS Groups must pick up tickets at Joe Louis Arena
Monday – Friday: 10am – 5:30pm
Fox Theatre & Joe Louis Arena Box Office Hours
Monday –Saturday: 10am-6pm
Also open on event days at 10am – ½ hour after showtime
Ordering Group tickets should be ordered by phone, fax or email
if possible.
Group tickets can not be purchased at the venue Box Office Windows, Ticketmaster
Ticket Centers, Ticketmaster Online, or Ticketmaster Charge By Phone.
Tickets may be ordered up to one year prior to the event. An advance order does
not guarantee priority seating. Seating is conducted on a first-come, first-served
basis from available seats prior to public sale of most events.
Once your order is placed, you will receive a confirmation by fax, letter, or
email. This confirmation will contain your deposit and full payment deadlines,
explained below.
You should reserve the maximum number of tickets you think you can sell.
You can add or subtract tickets, based on availability, up to your full payment
deadline.
Orders taken after the full payment deadline must be paid in full within 24
hours or they will be cancelled without notification.
Handling Fees All Olympia Entertainment Ticket orders include a $6 non-refundable
handling fee.
This $6 handling fee is per order, NOT per ticket.
Refunds Olympia Entertainment tickets, once purchased can not
be refunded or exchanged. Snow Emergencies Olympia Entertainment events will not be cancelled for
weather related circumstances.
In the event that a snow emergency occurs on a scheduled school show performance,
every attempt will be made to ensure that your group can enjoy the performance
while it is at The Fox Theatre. This is usually accomplished by allowing students
with tickets for the school performance to attend another show during the performance
run.
If students are unable to attend another performance, vouchers may be issued
by the touring show to attend the same show the following year, or the next
time it is in Detroit.
Refunds are rarely issued in snow emergencies as our goal is to make sure that
the children have an opportunity to enjoy the performance.
Changes Any Group Sales order can be changed at anytime prior
to the full payment deadline. After the payment deadline, changes may be made
based on availability and show policy. Full payment is required within 24 hours
for any ticket reserved after the full payment deadline. Group Discounts ARE
NOT AVAILABLE on the day of the event.
Deadlines Olympia Entertainment reserve the right to charge full
box office prices for any ticket not paid in full by the designated full payment
deadline. Olympia Entertainment also reserves the right to cancel tickets without
notification after the designated full payment deadline.
Deposit A 10% non-refundable deposit is due within 10 days of
placing your order.
Deposits are waived if the full payment deadline is within 10 days of ordering.
Full Payment Full payment for most events is two weeks prior to opening
night.
Picking Up Tickets Paid tickets will be mailed if it is two weeks prior to
the show. Paid tickets can be picked up at will call for the various venues.
Tickets may be picked up in person at the Joe Louis Arena Group Sales Box Office
Monday – Friday 10am – 5:30pm. For most events, group tickets may
not be picked up at the Fox Theatre Box Office. Please call in advance of your
arrival so that your paperwork and tickets will be ready when you arrive.
Group tickets for the following events MUST be picked up at the Fox Theatre
Box Office:
Music Man • Riverdance • Swing
General Venue Polices Cell Phones and Pagers must be turned off or set to “vibrate”
at all Olympia Entertainment venues. Smoking is not permitted at any Olympia
Entertainment event. Fox Theatre The Fox Theatre allows no recording devices or cameras
of any kind with the exception of Sesame Street Live, which allows small, non-professional
cameras.
Doors open 90 minutes prior to event time.
Food is allowed in the seating areas, if permitted by the event management.
Late seating is at the discretion of the performance and house management.
Joe Louis & Cobo Arena Non-professional still cameras are allowed.
No video or recording devices are permitted.
Doors open 60 minutes prior to event time.
Food is allowed into seating areas, if permitted by the event management.
Late seating is permitted. Second City No recording devices are permitted.
Doors open 30 minutes prior to event time.
Drinks are allowed in the theatre only in plastic cups. No glass or bottles.
Late seating is at the discretion of the house staff.
At The Event If your group will be arriving together to an evening
performance, or if they will be arriving separately, please distribute tickets
to your group and instruct them to have one person in each party hold all of
the tickets together. Example: in a family of four, one person should hold all
four tickets when entering the theater.
If your group will be arriving together to a weekday matinee performance, please
have one person in your group hold all tickets and enter the theater first.
Our staff will take your group to your seat location together.
Stress Less – Arrive Early! Doors Open 90 minutes
prior to events! Your group should carry as little as possible into the
event. All coats, bags, and packages are inspected upon entrance to Olympia
Entertainment events.
Motorcoaches & School Busses Fox Theatre Events
When arriving at the Fox Theatre via Motorcoach, please unload in front of the
Fox Theatre and park along Clifford Street, west of the Fox, or Henry Street
– 3 blocks north of the Fox, west of Woodward Avenue.
At the conclusion of the event, you may pull in front of the Fox Theatre for
loading. For large Motorcoach or School Shows, specific bus unloading and loading
instructions will be mailed to your group leader.
Joe Louis Arena Events
Please unload at the EAST GATE entrance along Civic Center Drive and the Riverfront
Promenade. There is an accessible entrance located behind the main entrance
stairs by the Cobo Hall loading docks.
Motorcoach parking is free along Civic Center Drive. At the conclusion of the
performance, you may pull up to the Joe Louis Arena curb, however it is best
that busses remain in their parked position at the conclusion of the event.
For large motorcoach and school shows, specific bus unloading and loading instructions
will be mailed to your group leader.
